We offer shipping of online purchases to U.S. and Canada only at this time.
For all other countries, we have another website that ships to Australia, New Zealand, Asia, United Kingdom, Europe: www.kosmea.com.au
Orders will be shipped via UPS. Allow 3 to 10 business days, depending on delivery location for your order to arrive.
Please note that we do not deliver to Post Office Boxes. Orders are processed Monday-Friday (excluding holidays) within 24-48 hours.
Orders that are $50+ automatically qualify for free shipping and applies to orders that total $50 at checkout (after promotions and discounts are applied).
Where is my order?
If you would like to check the status of your order please email us at firstname.lastname@example.org quoting your order number and one of our friendly staff will be happy to help you with your query.
Cancelling or changing your order:
Kosmea will endeavor to organize the dispatch of your order as soon as we receive it. If you have changed your mind about the order you made and would like to cancel or change it, please email email@example.com, quoting your order number as soon as possible.
Please be advised, if your order has already entered the dispatch process, it cannot be changed or cancelled.